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Season 9 – Customer Wars

Play trailer Poster for Season 9 – Customer Wars Next Ep Oct 6 Reality Documentary Play Trailer Watchlist
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"Customer Wars" spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that "The customer is always right" is the exception rather than the rule.

Cast & Crew

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Imari Williams

Narrator

Jason Cilo

Executive Producer

Elaine Frontain Bryant

Executive Producer

Sean Gottlieb

Executive Producer

Episodes

Episode 1 Airs Oct 6 Gate Clash At a hotel in Georgia, a guest causes a scene while demanding staff remove his visitor; at a Florida airport, police are called over a suspected confrontation involving two sisters and a gate agent on the jet bridge; at a Nevada ski resort, when a skier confronts a snowboarder, the altercation quickly escalates into violence; at an Australian mall, a mother visiting with her daughter is accused of shoplifting, which triggers a brawl. Details Episode 2 Airs Oct 6 Last Call In a discount store in Florida, an argument erupts between a customer, another patron and staff, as employees struggle to stay composed; in Hyannis, Mass., a restaurant's closing time leads to chaos. Details Episode 3 Aired Jul 28, 2026 Guard Down In a restaurant in Georgia, a mother confronts a male customer who she claims complained about her child's volume; at a Florida bar, an allegedly intoxicated woman who is being escorted out by police answers a call from her dad; in a California auto parts store, after a customer accuses another man of taking a rearview mirror and hiding it in his pants, the situation escalates. In Vietnam, a store security guard is violently attacked with an iron rod by a man who then fills his backpack. Details Episode 4 Aired Jul 28, 2026 Check Please At a fast-food restaurant in Florissant, Missouri, tensions rise when the husband of a customer accused of a bad parking job confronts her accuser. In Ft. Lauderdale, Florida, officers are called to a restaurant after a woman reportedly has issues settling her sizable tab. In Kazakhstan, a terrifying scene unfolds at an airport when a blade-wielding man takes an employee hostage inside the terminal. Details Episode 5 Aired Aug 4, 2026 Line Fail In a New Jersey coffeehouse, a customer hoping to purchase a sought-after limited edition coffee mug apparently lines up at the wrong door. At an airport in Florida, police respond to an allegedly intoxicated passenger who refuses to leave the plane after being asked to depart. At an Ohio gas station, a dispute apparently over a simple food purchase quickly turns violent. On an Island near Bali, an American tourist's getaway turns terrifying when their ferry home starts to take on water. Details Episode 6 Aired Aug 4, 2026 Return Rebellion In Estes Park, Colorado, two customers attempt to return their purchases after the store owner allegedly makes an offensive remark about them to another shopper. At a fast food restaurant in Rockledge, Florida, police are called to remove a disgruntled customer who refuses to leave. In a Richmond, Canada supermarket parking lot, a bystander films a heated brawl that erupts when two elderly women vie for a handicap spot. Details Episode 7 Airs Oct 27 Lost & Found At a California sandwich shop, after an employee gets his order wrong, a customer seems more interested in making a point than getting a replacement. At an airport terminal in Florida, the police are called in to settle a disturbance when a customer can't find her luggage. In a Florida fast-food restaurant, a clash between two customers and an employee turns physical. At a hotel in Thailand, a customer's anger erupts as he believes he was charged twice for his family's rooms. Details Episode 8 Airs Oct 27 Fire Drill In Warwick, New York, a fast-food customer assists with a flaming kitchen appliance as employees appear not to notice. Police responding to a call about a disturbance at a hotel in Downers Grove, Illinois, attempt to reason with an allegedly intoxicated man who claims to be a mixed martial artist. In Anaheim, California, a brawl erupts at a supercross race after a spectator is confronted for allegedly smoking in the stands. Details
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Customer Wars — Season 9

Customer Wars View more photos

Season Info

Executive Producer
Jason Cilo, Elaine Frontain Bryant, Sean Gottlieb
Network
A&E
Rating
TV-14
Genre
Reality, Documentary
Original Language
English
Release Date
Oct 6, 2026
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