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Season 9 – Customer Wars

Play trailer Poster for Season 9 – Customer Wars Next Ep Jul 28 Reality Documentary Play Trailer Watchlist
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"Customer Wars" spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that "The customer is always right" is the exception rather than the rule.
Customer Wars — Season 9

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Cast & Crew

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Imari Williams

Narrator

Jason Cilo

Executive Producer

Elaine Frontain Bryant

Executive Producer

Sean Gottlieb

Executive Producer

Episodes

Episode 1 Airs Jul 21 Gate Clash At a hotel in Georgia, a guest causes a scene while demanding staff remove his visitor. At a Florida airport, police are called over a suspected confrontation involving two sisters and a gate agent on the jet bridge. At a Nevada ski resort, when a skier confronts a snowboarder, the altercation quickly escalates into violence. At an Australian mall, a mother visiting with her daughter is accused of shoplifting, which triggers a chaotic brawl. Details Episode 2 Airs Jul 21 Last Call In a Tampa, Florida, discount store, a heated argument erupts between a customer, another patron and staff, as employees struggle to stay composed in the face of escalating tension. In Hyannis, Massachusetts, a fast-food restaurant's closing time leads to chaos when a delivery driver refuses to leave without his order. In Phoenix, Arizona, a couple in a rideshare are terrified as their driver appears to speed and swerve through traffic. Details Episode 3 Airs Jul 28 Guard Down In a restaurant in Georgia, a mother confronts a male customer who she claims complained about her child's volume. At a Florida bar, an allegedly intoxicated woman who is being escorted out by police answers a call from her dad. In a California auto parts store, after a customer accuses another man of taking a rearview mirror and hiding it in his pants, the situation escalates. In Vietnam, a store security guard is violently attacked with an iron rod by a man who then fills his backpack. Details Episode 4 Airs Jul 28 Check Please At a fast-food restaurant in Florissant, Missouri, tensions rise when the husband of a customer accused of a bad parking job confronts her accuser. In Ft. Lauderdale, Florida, officers are called to a restaurant after a woman reportedly has issues settling her sizable tab. In Kazakhstan, a terrifying scene unfolds at an airport when a blade-wielding man takes an employee hostage inside the terminal. Details Episode 5 Airs Aug 4 Line Fail In a New Jersey coffeehouse, a customer hoping to purchase a sought-after limited edition coffee mug apparently lines up at the wrong door. At an airport in Florida, police respond to an allegedly intoxicated passenger who refuses to leave the plane after being asked to depart. At an Ohio gas station, a dispute apparently over a simple food purchase quickly turns violent. On an Island near Bali, an American tourist's getaway turns terrifying when their ferry home starts to take on water. Details Episode 6 Airs Aug 4 Return Rebellion In Estes Park, Colorado, two customers attempt to return their purchases after the store owner allegedly makes an offensive remark about them to another shopper. At a fast food restaurant in Rockledge, Florida, police are called to remove a disgruntled customer who refuses to leave. In a Richmond, Canada supermarket parking lot, a bystander films a heated brawl that erupts when two elderly women vie for a handicap spot. Details
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Customer Wars — Season 9

Customer Wars View more photos

Season Info

Executive Producer
Jason Cilo, Elaine Frontain Bryant, Sean Gottlieb
Network
A&E
Rating
TV-14
Genre
Reality, Documentary
Original Language
English
Release Date
Jul 21, 2026