Episode Info

A 911 operator (Mireille Enos) vanishes after receiving a mysterious phone call, and the team believes she's in danger, if not dead, when they learn she was threatened by a man who believes his wife died because the operator couldn't help fast enough. Paulette: Candace Edwards. Sue: Penny Balfour. Frank: Billy Gallo.


Anthony LaPaglia
as Jack Malone
Poppy Montgomery
as Samantha Spade
Marianne Jean-Baptiste
as Vivian Johnson
Enrique Murciano
as Danny Taylor
Enrique Murciano Jr.
as Danny Taylor
Eric Close
as Martin Fitzgerald
Mireille Enos
as Jessica Lawson
Candace Edwards
as Paulette Harrison
Penny Balfour
as Sue Young
Billy Gallo
as Frank Young
Eric Strickland
as Nathan Kelly
Sean O'Bryan
as Dr. Jeremy Burton
Matthew Stephen Young
as FBI Tech Agent
Ricardo Molina
as Alejandro Mendoza
Michael Laskin
as Chaim Rubin
Heidi Swedberg
as Laura Worth
Molly Cheek
as Terry Lawson
Steve Seagram
as Tom Knowles
Paul Bartholomew
as Derek Hudson
Steve Royall
as Security Guard
Jonathan Craig
as Concerned Man
Bonnie Afsary
as Operator
Ray Chang
as Operator No. 2
Lauren Patrice Nadler
as Operator No. 3
Gregg Goulet
as Operator No. 4
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911 Photos